Return Policy

Returns Policy and Exchanges
1. Worn Items get an exchange (with in 30 days of purchase, excluding transit times)
2. Non Worn Items are applicable for full refund.


Damaged or Defective Items: We are happy to exchange or replace all items damaged in transit and/or containing a manufacturer’s defect. Shipping charges incurred for such exchanges will be waived. Please contact our Customer Service department at toll free 1-877-573-1141.

Returning or Exchanging an Item: The following instructions outline the procedures for processing a return, exchange, or refund:

- You must fill out the provided return exchange form completely.
- You must re-wrap (paper or plastic) or place the shoe box in a container (box).
- Merchandise must be returned within +/- 30 days. (excluding transit times)
- Credit will be provided and/or replacement merchandise sent within 48 hours of receipt. Exchanges are subject to availability.

Important Notes:
We cannot accept C.O.D. deliveries.
A return address must be included. For the safety of our employees, any package received without a return address on the outside of the package will be destroyed.
All refunds will be credited to the payment form used for the original purchase.
Exchanges are subject to availability.

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CONTACT INFORMATION
New Balance Annapolis
1625 Annapolis Mall
Annapolis, MD 21401
(877) 573-1141
Fax (410) 573-9554
sales@nbannapolis.com
New Balance Annapolis represents a full line of New Balance Shoes.  We carry an extensive selection of Sizes and Widths of New Balance Shoes.  From 4A narrow to 6E extra wide shoes up to a size 18.  Each New Balance Shoe order submitted will receive excellent customer service, including an order confirmation, shipment confirmation with tracking number, and a follow up email as well.  Our efforts our focused on creating relationships with our customers and to ensure that New Balance Shoes continue to be the shoe of choice for millions.
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