Customer Service and Support
John Maggio - Manager - 877-573-1141
Free Shipping
New Balance Annapolis will provide Free
UPS ground shipping to all 50 states for any purchase of any order equal to or
greater than $59.99. Even HI, and AK.
Returns Policy and Exchanges
1. Worn Items get an exchange (with in 30 days of purchase, excluding transit
times)
2. Non Worn Items are applicable for full refund.
Damaged or Defective Items: We are happy to exchange or replace
all items damaged in transit and/or containing a manufacturer’s defect. Shipping
charges incurred for such exchanges will be waived. Please contact our Customer
Service department at 877-573-1141.
Returning or Exchanging an Item: The following instructions outline the procedures for processing a return, exchange, or refund:
- You must fill out the provided return exchange form completely.
- You must re-wrap (paper or plastic) or place the shoe box in a container (box).
- Merchandise must be returned within +/- 30 days. (excluding transit times)
- Credit will be provided and/or replacement merchandise sent within 48 hours of receipt. Exchanges are subject to availability.
International Shipping
New Balance Annapolis does not ship to any other country outside of the United States.
Military Shipments
Military orders to APO addresses will receive free shipping on all orders equal
to or greater than $59.99. Unfortunately free return shipping will not be
applicable to overseas or international military addresses.
Important Notes:
- We cannot accept C.O.D. deliveries.
- A return address must be included. For the safety of our employees, any package received without a return address on the outside of the package will be destroyed.
- All refunds will be credited to the payment form used for the original purchase.
- Exchanges are subject to availability.
